Winter Snowhouse Clay Cutters: Polymer Clay Jewelry Making

Q: When will my order ship?
A: Orders are usually processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.

Q: Do you ship internationally?
A: Yes! 🌍 We offer worldwide shipping. Delivery time and fees vary depending on your location. Please check our Shipping Policy for details.

Q: Can I make changes to my order after placing it?
A: If your order hasn’t shipped yet, we can help! Contact us right away with your order number to request changes.

Q: Do you accept returns or exchanges?
A: We accept returns for eligible items within 14 days of delivery. For full details on conditions and process, please see our Return Policy page.

Q: I downloaded a digital product but can’t access it. What should I do?
A: Please check your email (including spam or promotions folder). If the link has expired or isn’t working, simply contact us and we’ll resend your files quickly.

Q: Are digital products refundable?
A: Due to the nature of digital items (instant download), they are generally non-refundable. However, if you face issues with the file, contact us and we’ll work with you to resolve it.

Q: How can I contact customer support?
A: You can reach us via our Contact Form or email. We usually reply within 24 hours on business days.

Q: Do you offer custom or personalized orders?
A: Yes! We love custom requests. Please contact us with your idea, and we’ll let you know if it’s possible to create something special for you.

Q: Are your crochet patterns beginner-friendly?
A: Many of our crochet patterns include step-by-step instructions, images, and clear abbreviations. We also label whether a pattern is suitable for beginners, intermediate, or advanced crafters.

Q: Which payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options depending on your location.

Q: Will I need special tools for your SVG files?
A: Our SVG files are compatible with popular cutting machines like Cricut, Silhouette, Brother ScanNCut, and others. A free software (such as Cricut Design Space) is typically all you need.

Q: Do you restock sold-out items?
A: Yes, most of our handmade and digital items are restocked regularly. If something is sold out, feel free to sign up for restock notifications or message us directly.

Q: Can I use your designs for commercial purposes?
A: Unless specified, our files are for personal use only. For commercial licensing, please contact us for details.

✨ Didn’t find your answer?
Fill out the form below or contact us directly — we’re always happy to help! 💛

Processing Time:
Orders are typically processed within 1–3 business days (for physical handmade items).
Digital downloads are delivered instantly after purchase via email or your account dashboard.

Shipping Rates & Times:
We currently ship physical products to world wide .

• Standard shipping: 5–12 business days

• Express shipping: 3–5 business days (if available)

Tracking:
A tracking number will be provided once your order is shipped.

Note: Buyers are responsible for any customs and import taxes that may apply.